Refund & Cancellation Policy

Last updated: July 8, 2026

This policy explains how cancellations, refunds, and product credits work for OhMyOCR subscriptions and paid usage. Payments are processed securely by Stripe and billed in USD.

Subscriptions and renewal

Paid plans bill in advance and renew automatically until canceled. Monthly plans renew monthly; annual plans renew annually. Your current plan and subscription status are shown in the app after sign-in.

How to cancel

You can cancel through the billing portal from your OhMyOCR account, or email [email protected] from your account email. Unless otherwise stated, cancellation stops future renewals and your paid access remains available until the end of the current billing period.

Refund eligibility

Because OCR, document parsing, file conversion, and AI translation carry real processing costs, refunds are handled based on the unused portion of the plan and the circumstances of the request.

• Duplicate charges, billing mistakes, or unauthorized renewals reported promptly are eligible for review.
• For ordinary cancellation requests, we may prorate refunds to the unused portion of the current billing period and unused plan allowance.
• Consumed quota and completed OCR, document, conversion or translation work are not refundable, nor are charges tied to abuse-related account actions.
• Refunds are returned to the original payment method through Stripe when approved.

Failed tasks and product credits

If a task is accepted but fails before delivering a usable result, OhMyOCR may automatically credit the corresponding product quota back to your account. This product-credit reversal is separate from a payment refund.

How to request a refund

Email [email protected] with your account email, subscription plan, charge date, and reason for the request. We normally respond within 2 business days. Approved refunds may take additional time to appear on your statement depending on your bank or card issuer.

Questions

Billing questions: [email protected].

See also our Terms of Service and Privacy Policy.