Refund & Cancellation Policy
Last updated: August 19, 2026
This policy explains how cancellations, refunds, and product credits work for OhMyOCR subscriptions and paid usage. Payments are processed securely by Stripe and billed in USD.
Subscriptions and renewal
Paid plans bill in advance and renew automatically until canceled. Monthly plans renew monthly; annual plans renew annually. Your current plan and subscription status are shown in the app after sign-in.
How to cancel
Cancel any time from your account settings: open Manage subscription and cancel there. Your plan keeps working until the end of the current billing period and does not renew — no partial charge, no surprises.
How to request a refund
The first-ever subscription payment on your account is eligible for a full refund if you request it within 14 calendar days of the charge. Email [email protected] from your account email or open a support ticket in the app. Requests are reviewed within 5 business days. We do not deduct payment-processing fees from an approved refund. The money goes back to your original payment method through Stripe, typically arriving within 5–10 business days depending on your bank.
Refund eligibility
Paid plans include a free tier before purchase and can be cancelled at any time. To keep billing predictable, ordinary subscription refunds use the following fixed window.
- The first-ever subscription payment on your account is eligible for a full refund when requested within 14 calendar days of the charge. This window is available once per account.
- Changing plans during the window does not remove the original first payment’s eligibility, but the plan-change charge itself is not refundable. Renewals, later subscriptions, and ordinary cancellation requests after the window are not refundable. Cancelling stops the next renewal and keeps service active until period end.
- Duplicate charges, billing mistakes, unauthorized payments, service failures for which we are responsible, and non-waivable legal rights are reviewed separately.
- Refunds are returned to the original payment method through Stripe when approved.
Local consumer rights. This policy never limits a mandatory cancellation or refund right provided by the law where you live. Consumers in the EEA and the UK may have statutory withdrawal rights in addition to this policy; where those rules provide a better outcome, those rules apply.
Page packs
Page packs are a one-time purchase, valid for 12 months, and are separate from any subscription. Cancelling or refunding a subscription leaves your page packs untouched — you keep what you paid for.
- Pages Packs are non-refundable. This is stated clearly before you confirm the purchase.
- Billing errors and duplicate charges are always reviewed — contact [email protected] and we will make it right.
- Packs granted by redemption code carry no payment and cannot be refunded.
- In the exceptional case a refund is issued, the remaining credits in that pack are removed from your account.
Failed tasks and product credits
If a task is accepted but fails before delivering a usable result, OhMyOCR may automatically credit the corresponding product quota back to your account. This product-credit reversal is separate from a payment refund.
What happens after approval
Refunds are not automatic. Submit a request from the app (Help & feedback) or email [email protected] with your account email, charge date, and reason. When a subscription refund is approved, the subscription ends immediately and its remaining plan quotas close. Approved refunds may take additional time to appear on your statement depending on your bank or card issuer.
Questions
Billing questions: [email protected].
See also our Terms of Service and Privacy Policy.